Live Ops Analyst

Bellevue, Washington, United States


For over 25 years, Epic Games has been making award winning games and game engine technology that empowers others to make visually stunning games and 3D content that brings environments to life like never before. Epic’s award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design.  As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Epic Games is looking for a Live Operations Analyst to help us deliver and maintain high quality live game services.  This role wears many hats, juggles dynamic priorities, and works toward constantly moving targets. Our Live Operations Analysts leverage data to identify and quantify critical user issues into solvable problems.

The person in this role will be responsible for the following:

  • Identifying and quantifying player-impacting issues and executing mitigation actions

  • Leveraging prior live issues and having the awareness to anticipate and escalate incoming problems

  • Live game monitoring - building, maintaining, and drawing actionable insights from product health dashboards

  • Live incident management - identifying, escalating, and quantifying critical player-impacting issues and outages

  • Live build deployment - publishing and supporting multiple software releases and hotfix deployments per week

  • Coordinating between multiple disciplines, teams, and offices to bridge the gap between development and operations

The ideal candidate will have a mix of the qualifications below:

  • Passionate gamer, understands product features well enough to rationalize how the issue impacts a single player, and then quantifying the broader scope of impact.

  • Experience with Cloud-based technologies (AWS preferred)

  • Working proficiency with scripting languages such as SQL, JavaScript, python, etc.

  • Experience with software build and deployment tools such as TeamCity, Electric Commander, Jenkins

  • Excellent in-the-moment problem-solving skills and the ability to break large problems into manageable and actionable pieces

  • Ability to communicate equally effectively with both technical and non-technical stakeholders at all levels

  • Flexible availability - including on-call - and strong time management skills

  • Experience working in a NOC / realtime monitoring environment a plus

Please submit your resume and we'll be in touch shortly.

This is going to be Epic!