Player Support Specialist - French

Berlin, Germany

Overview


For over 25 years, Epic Games has been making award-winning games and game engine technology that empowers others to make visually stunning games and 3D content that brings environments to life like never before. Epic’s award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design.  As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.


Epic is looking for a dedicated bilingual (English/French) Player Support Specialist for our office in Berlin. This person will be responsible for web-based player service across multiple products. The ideal candidate will have prior experience working a gaming company or service center environment. If you're passionate about games and have a service-focused mindset, we'd love to talk to you!


The person in this role will be responsible for the following:

  • Providing a positive player experience, by acting as the first point of contact for our players across multiple game products

  • Managing daily player interactions in a web-based ticket and live chat environment

  • Engaging and solving player issues directly on social channels like Facebook and Discord

  • Communicating in-depth knowledge about gameplay, products and troubleshooting to internal Epic teams such as our Publishing and Development teams

  • Monitoring vendor performance and optimizing existing workflows and processes

  • Training and developing external player support vendor agents


The ideal candidate will have a mix of the qualifications below:

  • Experienced gamer, passionate about multiple game genres
  • Can communicate fluently in English and French (written and verbal)

  • Relevant experience from a customer service environment, preferably gaming

  • Experience working with web-based CRM tools such as Zendesk, Desk.com, etc.

  • Ability to prioritize the high number of tasks that will always be on their plate

  • Passion for working in a dynamic global support team with individual and team objectives

Please submit your resume and we’ll be in touch soon.

 

This is going to be Epic!



#LI2