Support Developer - UE Enterprise

Montreal, Canada


For over 25 years, Epic Games has been making award-winning games and game engine technology that empowers others to make visually stunning games and 3D content that brings environments to life like never before. Epic’s award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design.  As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Epic Games is looking for a Support Developer
to provide pre and post license technical support for our licensees and prospective licensees. The ideal candidate will have knowledge of C++ and development experience working with the Unreal Engine.

The person in this role will be responsible for the following:

  • Working closely with Enterprise customers and Epic's engineering team to foster relationships and respond to customer-specific support needs

  • Answering support tickets identified on the Unreal Developer Network, AnswerHub, and Unreal Engine Forums

  • Utilizing existing tools and helping build additional tools to provide the sales team with analytics and business intelligence

  • Assisting customers in shipping high-quality titles with tight deadlines, by providing high-level expertise.

  • Analyzing developer support issues and developing strategies to improve developer experience


 The ideal candidate will have a mix of the qualifications below:

  • A passion for game engine technology and/or video games

  • Excellent organizational skills

  • Excellent communication skills (both written and verbal)

  • Experience working in game development and knowledge of the game development process

  • Ability to travel 10% of the time

  • Previous experience as an engineer or artist with knowledge of C++

  • Experience with Unreal Engine technology

  • Experience in interacting with customers 

This is going to be Epic!