Community Manager - Unreal Engine
Cary, NC, United States
For many, the word “Epic” is synonymous with grand, glorious, heroic, regal, magnificent or monumental. At Epic Games, we think of “Epic” as the collective effort of smart, talented, passionate people choosing to build the highest quality experiences possible for those who play our games and use our technology. The words “good enough” are not spoken here. That dedication has allowed us to remain an industry leader, take risks, be creative, and carve our own path forward.
Epic Games is looking for a Community Manager to work on the Unreal Engine team and serve the large and growing developer community. The person in this role will act as a voice for Epic’s Unreal Engine team while also advocating internally for the evolving needs of the diverse development community. The goal is to facilitate productive conversations that influence product decisions and maintain an open channel of communication regarding Unreal Engine activity. The person in this role will be a driving force coordinating the group effort it takes to inspire and support a self-sustaining community.
The person in this role will be responsible for the following:
Initiating positive and supportive conversations inside the community around content, programs, contests, information and opportunities that will be of interest to the community
Influencing the outreach strategy for Unreal Engine’s online presence
Supporting conversations on social media, in comment threads and on the forums on the unrealengine.com, and in social media channels such as Twitch, YouTube, Twitter, Reddit, GitHub, etc.
Organizing the process of Epic developer participation on owned channels (blog, social media, forums); finding topics and resources to answer popular topics; channeling information into documentation; and guiding tone and policy.
Sorting, triaging and funneling customer issues that surface in the community to the proper place and escalation path (documentation, marketing, individual developers, ops support, developer relations, licensing, Marketplace); coordinating closely with various stakeholders
Driving changes to web properties and a content cadence to support community goals
Regularly analyzing and reporting community sentiment internally
The ideal candidate will have a mix of the qualifications below:
Excellent written and verbal communication skills
Organized, flexible and able to work with multiple stakeholders
A passion for games, real-time technology and 3D software
High comfort level with social media and online communications
Experience managing or working with creative communities
Experience creating, moderating, or managing forums and working in CMS environments
Familiar with the vocabulary and high level process of game development in a C++ environment
Game or software development background
Preference to candidates who:
Have one or more shipped titles in career experience
Come from a game or software development background
Are comfortable speaking in public
If you’d like to be part of building and executing the strategy for the Unreal Engine's community, we’d love to hear from you. Please submit your resume and we’ll be in touch soon.
This is going to be Epic!