Systems Engineer - DevOps

Cary, North Carolina, United States


For many, the word “Epic” is synonymous with grand, glorious, heroic, regal, magnificent or monumental. At Epic Games, we think of “Epic” as the collective effort of smart, talented, passionate people choosing to build the highest quality experiences possible for those who play our games and use our technology. The words “good enough” are not spoken here. That dedication has allowed us to remain an industry leader, take risks, be creative, and carve our own path forward.  

Epic Games is growing our Systems Engineering team to support operations of our large-scale, highly available, secure, online services and infrastructure behind Epic Games and products. The person in this role will work closely with software engineering, customer service, quality assurance, community, and product teams to provide online services that enhance the user experience for all of Epic’s systems. 

The person in this role will be responsible for the following:

  • Build and maintain monitoring and notification systems and troubleshooting tool sets for complex environments
  • Provide troubleshooting and timely resolution of system, network, and infrastructure problems
  • Establish efficient operational and escalation procedures
  • Extend and improve hardware and network infrastructure availability by utilizing proven hosting technologies and generating plans for future capacity and growth
  • Participate in 24x7 on-call incident escalation rotations
  • Execute and maintain internal and external SLAs developed with business stakeholders
  • Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery

The ideal candidate will have a mix of the qualifications below:

  • Proven experience with deployment of Linux servers in an AWS cloud computing, or other cloud computing environment
  • Demonstrable scripting experience with a variety of scripting languages for automating tasks, generating reports, and creating keyboard interactive tools (e.g., Python, Perl, Shell)
  • Experience with DNS Bind, CDN, S3, and dynamic content delivery
  • Proficiency in network layer connectivity and security
  • Experience with database build, backup, and recovery (MariaDB, PostgreSQL, MongoDB)

If you're passionate about systems and comfortable working in an environment with a strong sense of ownership we'd love to hear from you.  Please submit your resume and we'll be in touch soon.

This is going to be Epic!