IT Systems Engineer

Shanghai, China


For over 25 years, Epic Games has been making award winning games and game engine technology that empowers others to make visually stunning games and 3D content that brings environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Epic Games is searching for an experienced Capture Support/Tech Artist to not only provide material creation and level work but also master Unreal Engine tools in the work. 

The person in this role will be responsible for the following:

  • Support the entire lifecycle of technology implementations, from identifying and designing solutions for business requirements, to implementing those solutions and maintaining them through their lifecycle
  • Ensure all incidents are resolved in a timely manner
  • Monitor and audit health of infrastructure, and be available to solve issues as they happen.  This could include participation in an on-call support rotation
  • Proactively monitor and support software, desktop hardware, server and networking issues
  • Responsible for local hardware setups and software support for new hires, visitors and      contractors
  • Travel to remote sites for proactive and preventive maintenance visits
  • Technical support for company events, shows and conventions
  • Report on health of local help desk and support using uptime and ticket-related performance metrics
  • Develop business support standards, processes and procedures, and guidelines for incident management
  • Assist with level 1 triage of security incidents (Missed SPAM, Malware, etc)  
  • Assist with deployment of patches to Windows and\or Linux based OS’s
  • Assist with deployment of Security Tools to Workstations and Servers

 The ideal candidate will have a mix of the qualifications below:

  • Experience with setup, configuration, and management of network devices including switching, routing, and firewalls
  • Scripting experience, and extensive CLI experience on Windows and Linux
  • Active Directory (DNS, DHCP, GPOs, regionally-distributed architectures)
  • Enterprise patch management for servers and workstations
  • Automation of Windows and Mac OS imaging and application package deployment
  • Supporting distributed video conferencing and collaboration technologies
  • Experience supporting IT in a globally distributed enterprise    

Preference to candidates with:

  • Project management experience
  • Experience supporting Google Apps
  • ITSM/ITIL process improvement and tools (LANDesk, ServiceNow, Workfront, Samanage, Remedy, etc)
  • Knowledge of configuration state management tools (Ansible, CFEngine, Puppet, SCOM, SCCM, Powershell DSC, Chef, etc)
  • Experience with development of incident response and escalation processes
  • Experience maintaining Microsoft SQL / MySQL databasesExperience supporting MFA technologies (ex. RSA/OKTA)
  • MCITP/CCNA/CCNP/A+/ Network+/ Security+ Certifications




Epic Games, Epic Games, 以战争机器,虚幻引擎,无尽之剑等作品获得诸多业内大奖而著称的游戏开发者,正在寻找IT系统工程师。这个职位将会参与搭建Epic Games位于中国的分部的全部技术框架。你将和我们美国总部的工程师一起建立并运行维护IT系统,使研发人员能更有效的和其他地区进行沟通。我们理想中的候选人是一位拥有非常强的沟通技能(包括英语书写及口语技能),面向专注为使用者服务的工作精神,能独立工作并对钻研技术有很高的热情。如果你觉得你是合适的候选人,并有志于和新的工作室一起成长,为整个team提供有效的解决方案,那么,请和我们联系!



  • 支持整个技术生态系统的构建(从为需求开始设计解决方案,到将这些方案进行实施整合并维护)。
  • 确保所有事故都能及时处理好。
  • 确保系统的健康,能及时发现问题并解决,包括能随时进行支持。
  • 主动支持软件,桌面硬件,服务器及网络的搭建。
  • 负责新员工,拜访者,兼职人员的本地硬件及软件安装及维护。
  • 能为主动的或防护性的措施出差。
  • 为公司的活动,展会及会议进行技术支持。
  • 使用最新的一些技术性能指标汇报本地help desk的健康状况。
  • 发展商务支持流程标准,为突发事件管理制定指导意见。
  • 协助第1级人员处理各类信息安全事件(垃圾邮件、恶意软件等)  
  • 协助部署Windows 及 Linux操作系统的补丁安装工作
  • 协助部署工作站及服务器的安全工具


  • 对于搭建,配置和管理服务器设备有丰富经验,包括交换机,布线及防火墙等。
  • 有编写脚本经验,以及丰富的基于Windows和Linux的CLI经验。
  • 动态目录(DNS, DHCP,GPO’s 的区域分布结构)。
  • 工作站及服务器的企业补丁管理。
  • Windows和Mac OS系统的自动化镜像及软件部署
  • 对发布视频会议记录以及合作技术的支持
  • 有为跨国分布型企业进行IT支持的经验。


  • 项目管理经验
  • 有支持Google应用的经验。
  • ITSM/ITIL的流程改进及工具 (LANDesk, ServiceNow, Workfront, Samanage, Remedy等) 。
  • 状态管理工具的配置经验和知识(Ansible, CFEngine, Puppet, SCOM, SCCM, Powershell DSC, Chef等)。
  • 有开发应对突发情况及升级流程的经验。
  • 有维护Microsoft SQL / MySQL数据库经验,及支持MFA技术(例如RSA/OKTA)的经验。
  • 拥有MCITP/CCNA/CCNP/A+/ Network+/ Security+ 证书。