Senior Support Engineer

Shanghai, China

Overview


For over 25 years, Epic Games has been making award winning games and game engine technology that empowers others to make visually stunning games and 3D content that brings environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.



We think of "Epic" as the collective effort of smart, talented, passionate people who are dedicated to building the highest quality experiences possible for our developer and player communities. If you'd like to be part of something Epic while creating amazing games or incredible technology used across a multitude of industries, we'd love to hear from you!   



Epic Games China is looking for a Senior Support Engineer to provide top quality engine support while enhancing customer satisfaction among custom licensees. This role will be responsible for supporting customers in a wide variety genre of games and encouraging the adoption of Unreal Engine 4 for potential clients in China.


 The person in this role will be responsible for the following:

  • Assist with Unreal Engine license efforts including but not limited to live Unreal Engine demonstrations, arranging evaluations, providing pre- and post-license technical support, evangelizing the Unreal Engine at tradeshows
  • Assist in the creation of support documentation on the Unreal Developer Network website, as well as specialized support documentation, videos, and samples for the Chinese market
  • Helping partners ship high quality titles on time
  • Helping improve efficiency of development for our customers by navigating and solving problems
  • Helping polish the engine feature while get feedback from licensees

 The ideal candidate will have a mix of the qualifications below:

  • Very strong C++ skills
  • Great knowledge of Unreal Engine 4 with wide range of underling details engine is using including at least half of the following scopes: Core, Rendering, Audio, Animation, Physics, GameFramework, Network, UI, AI, ToolChain and Platform related knowledge.
  • Demonstrated interest in games
  • Shipped console, pc, and mobile experience
  • Decent console, pc or mobile hardware knowledge
  • Technical customer service experience
  • Self-starter who takes ownership of the technical relationship with developers and works proactively to set up systems to smooth the road from eval to license
  • Ability to present complex technical issues in a one-to-many situation such as trade shows, Epic Dev Days, presentations at developer studios etc.
  • Ability to communicate complex technical issues via e-mail or face-to-face
  • Native level Chinese and business level English
  • Smart


If you’d like to be part of the future of the award winning Unreal Engine, then we’d love to hear from you! Please submit your resume and we’ll be in touch soon.  


This is going to be Epic!  


资深技术支持工程师


希望和持续研发数百万套的游戏团队一起工作吗?想和开发团队一起为最新项目设定视觉风格吗?如果你对其中任何一个问题的回答为是,我们很愿意邀请你加入位于上海的工作室。记住,我们所要做的每件事都是在创造史诗级作品。

 


Epic中国正在打造一只专注于虚幻引擎在非游戏工业领域拓展应用的团队。你将紧密的和各个领域的企业用户合作利用引擎帮助他们实现在电影,视效,电视,汽车,建筑可视化等项目的应用。



职位需要:

  • 协助虚幻引擎的客户的开发工作,包括但不限于实时的演示引擎功能,安排评估工作,提供客户签约前和签约后的技术支持,在其他展示活动中布道引擎
  • 协助创建在虚幻开发者网站上的支持文档,并且需要创建针对中文环境的开发支持文档,视频以及示例项目
  • 帮助合作伙伴按时完成和发布高质量的项目
  • 帮助我们的客户定位以及解决各种问题,改善他们的开发效率。


需要有以下的能力:

  • 有很强的C++的能力
  • 熟悉虚幻引擎4各个功能及在各个领域中的使用细节,至少需要知道一半以上下面提及的内容:核心、渲染、声效、动画、物理、游戏框架、网络、UI、AI、工具链以及平台等相关知识。
  • 对游戏行业有强烈的兴趣
  • 有完整发布的主机、PC以及移动游戏的经验
  • 对主机,PC以及移动平台的硬件有一定的了解
  • 有技术支持的经验
  • 有自主维护和开发者关系的能力,积极帮助开发者在评估引擎到成为客户的道路上解决各种问题
  • 有能力在一些公开场合和活动中展示较为复杂的技术问题
  • 有能力通过邮件或者当面沟通复杂的技术问题
  • 中文母语,并能熟练使用英语进行日常会话
  • 聪明人

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