Support Engineer

Shanghai, China

Overview

For many, the word “Epic” is synonymous with grand, glorious, heroic, regal, magnificent or monumental. At Epic Games, we think of “Epic” as the collective effort of smart, talented, passionate people choosing to build the highest quality experiences possible for those who play our games and use our technology. The words “good enough” are not spoken here. That dedication has allowed us to remain an industry leader, take risks, be creative, and carve our own path forward. 

Epic Games China is looking for a Support Engineer to provide top quality engine support while enhancing customer satisfaction among custom licensees. This role will be responsible for supporting customers in a wide variety genre of games and encouraging the adoption of Unreal Engine 4 for potential clients in China.

The person in this role will be responsible for the following:

  • Assist with Unreal Engine license efforts including but not limited to live Unreal Engine demonstrations, arranging evaluations, providing pre- and post-license technical support, evangelizing the Unreal Engine at tradeshows
  • Assist in the creation of support documentation on the Unreal Developer Network website, as well as specialized support documentation, videos, and samples for the Chinese market
  • Helping partners ship high quality titles on time
  • Helping improve efficiency of development for our customers by navigating and solving problems

 The ideal candidate will have a mix of the qualifications below:

  • Strong C++ skills
  • Great knowledge of Unreal Engine 4
  • Demonstrated interest in games
  • Shipped console, pc, or mobile experience
  • Decent console, pc or mobile hardware knowledge
  • Technical customer service experience
  • Self-starter who takes ownership of the technical relationship with developers and works proactively to set up systems to smooth the road from eval to license
  • Ability to present complex technical issues in a one-to-many situation such as trade shows, Epic Dev Days, presentations at developer studios etc.
  • Ability to communicate complex technical issues via e-mail or face-to-face
  • Native level Chinese and business level English language skills

If you’d like to be part of the future of the award winning Unreal Engine, then we’d love to hear from you! Please submit your resume and we’ll be in touch soon.  

This is going to be Epic!  



希望和持续研发数百万套的游戏团队一起工作吗?想和开发团队一起为最新项目设定视觉风格吗?如果你对其中任何一个问题的回答为是,我们很愿意邀请你加入位于上海的工作室。记住,我们所要做的每件事都是在创造史诗级作品。

 

Epic中国正在打造一只专注于虚幻引擎在非游戏工业领域拓展应用的团队。你将紧密的和各个领域的企业用户合作利用引擎帮助他们实现在电影,视效,电视,汽车,建筑可视化等项目的应用。


职位需要:

  • 协助虚幻引擎的客户的开发工作,包括但不限于实时的演示引擎功能,安排评估工作,提供客户签约前和签约后的技术支持,在其他展示活动中布道引擎
  • 协助创建在虚幻开发者网站上的支持文档,并且需要创建针对中文环境的开发支持文档,视频以及示例项目
  • 帮助合作伙伴按时完成和发布高质量的项目
  • 帮助我们的客户定位以及解决各种问题,改善他们的开发效率。

需要有以下的能力:

  • 数量掌握C++的能力
  • 对虚幻引擎4有相当深入的了解
  • 对游戏行业有强烈的兴趣
  • 有完整发布的主机、PC以及移动游戏的经验
  • 对主机,PC或者移动平台的硬件有一定的了解
  • 有技术支持的经验
  • 有自主维护和开发者关系的能力,积极帮助开发者在评估引擎到成为客户的道路上解决各种问题
  • 有能力在一些公开场合和活动中展示较为复杂的技术问题
  • 有能力通过邮件或者当面沟通复杂的技术问题
  • 中文母语,并能熟练使用英语进行日常会话